Conflict Resolution and Mediation

20160420_154451IGS provides conflict resolution, problem-solving processes and mediation services to assist both managers and staff, individuals and groups.  Our approach to conflict resolution and mediation combines both the Interest Based Problem Solving and Transformative models of mediation and conflict resolution.

Our Approach

Using Interest Based Problem Solving, IGS assists stakeholders to find joint solutions that meet mutual needs. This approach increases the potential of achieving both maximum joint satisfaction and lasting results.

IGS also applies the Transformative model to conflict situations. This process strengthens stakeholder capacity for experiencing and expressing concerns as well as demonstrating consideration for others. Doing so leads the way for mutual collaboration in defining solutions that will work now and in the future. This process increases the probability of restoring the future relationship between the stakeholders—a must for creating a harmonious work environment and building effective teams.

“Working with Shirlene has made our organization much more productive and cohesive. She has great insight into personalities as well as issues, and goals, and all is accomplished with a marvelous sense of humor.”

Gail Robinson, Past President ACHS

Conflict Resolution Sample Project


Phase I: Assessment

  • IGS meets with the client to gather project back ground and review historical data.
  • Based on this information, IGS custom designs a dispute resolution process to meet the specific needs of the project.

Phase II: Conduct Meetings

  • Based on the outcome of phase one, IGS designs and conductt meetings between involved parties.
  • If needed, individual meetings (pre-caucus) meetings will be held prior to joint meetings.

 Initial Agreements

  • IGS uses Interest Based Problem Solving Guidelines to frame the conversation.
  • Parties agree to work together to solve the problem through the sharing of information, creativity, flexibility and open communication rather than taking adversarial positions.
  • The end goal is for everyone to be able to say:
  • I believe you understand my point of view.
  • I believe I understand your point of view.
  • Whether or not I prefer this decision above all others, I will support it because it was reached fairly and openly.

Conduct Conflict Resolution Meetings

IGS conducts a series of facilitated meetings with key parties. Services may include:

  • Individual meetings with parties to identify supports and barriers to meeting the desired outcomes.
  • Work style Assessments –If communication and / or work style differences are contributing to the conflict, IGS may administer a work style assessment such as the Myers-Briggs Typology Instrument (MBTI) to identify work relationship dynamics.
  • Joint meetings with parties will be conducted to define common interests, resolve issues, capitalize on strengths and develop agreements on how they will work together in the future.
  • Create Agreements: Parties will create written agreements on how they will work together in the future.

Phase III: Evaluation

Whether it is a large group process or mediation between two individuals, at the end of the process, IGS meets with the project sponsor to evaluate the outcome of the conflict resolution process and to identify next steps. Meeting notes and working agreements (approved for disclosure) are shared at this meeting.

Past Successes

IGS has provided services to many organizations including Portland Development Commission, Portland Community College, City of Portland, Clackamas County, Garden Home Community Library, Children’s Nursing Specialties, Tillamook County, Oregon Department of Transportation,  Oregon Commission on Children and Families and The Oregon Advocacy Commission.