Conflict Resolution

IGS provides conflict resolution and mediation services to assist both managers and staff.  Our approach to conflict resolution and mediation combines both the Interest Based Problem Solving and Transformative models of mediation and conflict resolution.

Using Interest Based Problem Solving, IGS assists stakeholders to find joint solutions that meet mutual needs. This approach increases the potential of achieving both maximum joint satisfaction and lasting results.

IGS also applies the Transformative model to conflict situations. This process strengthens stakeholder capacity for experiencing and expressing concerns as well as demonstrating consideration for others. Doing so leads the way for mutual collaboration in defining solutions that will work now and in the future. This process increases the probability of restoring the future relationship between the stakeholders—a must for creating a harmonious work environment and building effective teams.

"Working with Shirlene has made our organization much more productive and cohesive. She has great insight into personalities as well as issues, and goals, and all is accomplished with a marvelous sense of humor"

Gail Robinson, President ACHS