Engaged Listening/Appreciative Inquiry

Pillar 1:  Listen = Engaged Listening

Steps to Engaged Listening:

  1. Give the other person your full attention – clear your mind and focus fully on the speaker.
  1. Listen from the other person’s perspective – What is important to them? What do they value?
  1. Use open-ended, non-judgmental questions to help clarify meaning.

Pillar 2:  Inquiry = Appreciative Inquiry

 ‘AI’ is a positive form of questioning that helps people clarify their thoughts by connecting with what they do best rather than focusing on their weaknesses.

Example: What can we do to improve the situation? vs. What went wrong and why?

Steps to Coaching with Appreciative Inquiry:

1. Approach the conversation with the intent to build on strengths.

2. Ask questions that help others identify and connect with what they do best.

  • Can you think of a time when you overcame a similar tough situation?
  • How did you do it?
  • What was the result?
  • How can you apply what worked well for you to what is happening today?

3. Help the other person explore future possibilities.


Ap-pre’ci-ate, v., 1. valuing; the act of recognizing the best in people or the world around us; affirming past and present strengths, successes, and potentials; to perceive those things that give life (health, vitality, excellence) to living systems 2. to increase in value, e.g. the economy has appreciated in value. Synonyms: VALUING, PRIZING, ESTEEMING, and HONORING.

In-quire’ (kwir), v., 1. the act of exploration and discovery. 2. To ask questions; to be open to seeing new potentials and possibilities. Synonyms: DISCOVERY, SEARCH, and SYSTEMATIC EXPLORATION, STUDY.

Source:  A Positive Revolution in Change: Appreciative Inquiry by David L. Cooperrider and Diana Whitney.


“Where attention goes, energy flows and life grows.”

– Brian Bacon – The AI Commons

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes:

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes:

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>