Pillar 1: Listen = Engaged Listening
Steps to Engaged Listening:
- Give the other person your full attention – clear your mind and focus fully on the speaker.
- Listen from the other person’s perspective – What is important to them? What do they value?
- Use open-ended, non-judgmental questions to help clarify meaning.
Pillar 2: Inquiry = Appreciative Inquiry
‘AI’ is a positive form of questioning that helps people clarify their thoughts by connecting with what they do best rather than focusing on their weaknesses.
Example: What can we do to improve the situation? vs. What went wrong and why?
Steps to Coaching with Appreciative Inquiry:
1. Approach the conversation with the intent to build on strengths.
2. Ask questions that help others identify and connect with what they do best.
- Can you think of a time when you overcame a similar tough situation?
- How did you do it?
- What was the result?
- How can you apply what worked well for you to what is happening today?
3. Help the other person explore future possibilities.
Ap-pre’ci-ate, v., 1. valuing; the act of recognizing the best in people or the world around us; affirming past and present strengths, successes, and potentials; to perceive those things that give life (health, vitality, excellence) to living systems 2. to increase in value, e.g. the economy has appreciated in value. Synonyms: VALUING, PRIZING, ESTEEMING, and HONORING.
In-quire’ (kwir), v., 1. the act of exploration and discovery. 2. To ask questions; to be open to seeing new potentials and possibilities. Synonyms: DISCOVERY, SEARCH, and SYSTEMATIC EXPLORATION, STUDY.
Source: A Positive Revolution in Change: Appreciative Inquiry by David L. Cooperrider and Diana Whitney.
“Where attention goes, energy flows and life grows.”
– Brian Bacon – The AI Commons